FAQ’s

Find answers to commonly asked questions about our courses, certifications, enrollment process, and more to help you get started with confidence.

1. What certifications does Urban Training Centre offer?

We offer internationally recognized certifications in first aid, swimming, and free diving. These certifications are issued by leading organizations such as ASHI, STA, and AIDA.

2. Who can enroll in your courses?

Our courses are open to both professionals and hobbyists. Whether you're looking to enhance your skills for professional purposes or personal interest, we have a program suited for you.

3. What qualifications do your instructors have?

Our instructors are certified by globally recognized organizations like ASHI, STA, and AIDA. They bring a wealth of experience and ensure training is aligned with international standards.

4. Where are your training sessions conducted?

Training sessions are held in fully equipped facilities designed for aquatic training. Location details are provided upon enrollment.

5. How long does it take to complete a course?

Course durations vary depending on the certification. First aid courses typically take a day, while swimming and free diving certifications may take several sessions. Details are included in the course descriptions.

6. Do I need prior experience to join?

No prior experience is required for most of our courses. We have programs tailored for beginners, intermediate learners, and advanced participants.

7. What is the cancellation policy for a booked course?

Cancellations made more than 48 hours before the course start date are eligible for a refund. Cancellations made within 48 hours are non-refundable.

8. Are your certifications globally recognized?

Yes, all our certifications are internationally recognized and respected in the industry.

9. What equipment is needed for the courses?

We provide most of the equipment required for the courses. However, participants may be required to bring personal items like swimsuits and towels.

10. How can I contact you for more information?

You can reach us via email or phone. Visit our Contact Us page for details.

Terms & Conditions

1. Enrollment and Participation

  • Participants must complete the registration form and pay the required fees to secure a spot in the course.
  • Urban Training Centre reserves the right to deny enrollment for safety or eligibility reasons.

2. Payments and Refunds

  • Payments must be made in full before the course start date.
  • Cancellations made more than 48 hours before the course start date will receive a full refund.
  • No refunds will be issued for cancellations made within 48 hours of the course start date.

3. Course Completion and Certification

  • Participants must meet attendance and performance requirements to receive certification.
  • Urban Training Centre is not responsible for certifications being invalidated due to non-compliance with the issuing organization's guidelines.

4. Safety and Liability

  • Participants must follow all safety instructions provided by instructors.
  • Urban Training Centre is not liable for injuries or accidents caused by negligence or failure to adhere to safety protocols.

5. Intellectual Property

  • All course materials provided by Urban Training Centre are copyrighted and cannot be reproduced or distributed without permission.

6. Changes to Course Schedule

  • Urban Training Centre reserves the right to reschedule or cancel courses due to unforeseen circumstances. Participants will be notified promptly and given the option to reschedule or receive a refund.

7. Privacy and Data Protection

  • Personal information collected during registration will be used solely for course-related purposes.
  • Your data will not be shared with third parties without your consent.

8. Dispute Resolution

  • Any disputes arising from participation in our courses will be addressed through arbitration in accordance with local laws.